This program is designed to prepare students for employment as an Information Technology Assistant, Help Desk Support Assistant, Help Desk Specialist (Help Desk Technician), and Help Desk Analyst.

This Program offers a broad foundation of knowledge and skills to prepare students for employment in PC support services services positions. The Content includes software applications and operating systems including the use of advanced software/system features and programs; electronic communication via Internet; Web page components; computer networking and networking administration; the interrelationships among major components of networks; hardware and software selection and installation; integration techniques to enhance projects; and preventive hardware maintenance.

This program focuses on broad, transferable skills and stresses understanding and demonstration of the fallowing elements of the PC support services industry: planning; management; finance; technical and production skills; underlying principles of technology; labor issues; community issues; and health, safety, and environmental issues